Quality policy
The Quality Policy is defined by the Management through the document DIR_1202.
The Quality Policy is inspired by the VISION and, in line with the MISSION, is realised with the strategic decision to adopt a QUALITY MANAGEMENT SYSTEM (QMS)
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– An attention focused on the satisfaction of the Customer and of the stakeholders (e.g. members, employees, collaborators, suppliers, partners, etc.. – A focus on customer and stakeholder satisfaction (e.g. shareholders, employees, collaborators, suppliers, partners, etc. relevant to the achievement of the company’s objectives) through the care of relations with them and the understanding of their present and future needs with the aim of exceeding their expectations
– Compliance with mandatory requirements, in accordance with national and international standards
– An efficient use of resources, improving the effectiveness of all company processes, gradually bringing them to the highest level of efficiency also through the digitalisation of the same
– The achievement and maintenance over time of the ISO 9001 Certification:
The management of DMF Pharma is committed:
– To support and promote the Quality Management System aimed at continuous improvement and the achievement of excellence in business performance in order to generate value for customers and stakeholders in line with the VISION
– To share clear objectives, both at strategic and operational level, regarding the results to be achieved
– To share this Policy at all levels of the organisation and to the interested parties (internal/external) through visible display in the company and on the institutional website
Management system
The Quality Management System of DMF Pharma has been designed, developed and will be regularly maintained to meet the above principles which, together with the Company’s Vision, Mission and Values, guide the Company’s strategies starting from the awareness that Quality improvement is a process that never ends.
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The constant active contribution of the Management and the dedication of each resource to the achievement of corporate objectives are therefore crucial and translate into a deep desire to continuously improve the way of working, adding value to all activities carried out, enhancing the knowledge and experience acquired in order to solve critical issues and anticipate solutions. With the operational support of Procedures and regular audit programmes, the Management intends to evaluate and continuously improve Business Performance.
